Advice on hiring fractional CMO/other staff for small e-commerce company?

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July 13, 2021

by a searcher from National Defense University in Santa Rosa Beach, FL 32459, USA

I'm approaching the closing date on an e-commerce retailer with a little over $6M in sales and struggling to determine how best to staff it for growth. (It will be my first e-commerce company.) I'm contemplating hiring a "fractional CMO" to provide the expertise for marketing efforts but I'm not sure this business is big enough to justify even a fractional CMO at this stage. Does anyone have advice on this decision (or any other staffing suggestions for a new acquisition that isn't coming with employees)? Thanks in advance!

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Reply by an investor
from Indiana University at Bloomington in Austin, TX, USA
Hi Mark, it sounds like what you're looking for in a fractional CMO is someone who can build out both the strategy and the operating plan to support it (including making recommendations on who to hire). Is that right?

If so, you've got a few options here: 1) Hire a fractional CMO who can come in and cast vision, create a strategy for how to achieve it, and then put the plan into action. This can work extremely well - however, you often get just a single perspective (and still need to hire other folks, who can implement. Doing this well, takes time (6-9 months time to value). Alternatively, you could bring in an agency who can rapidly bring into view multiple perspectives to create a vision, strategy, and then help you implement it using outsourced staff. There's then a 3rd option which is a hybrid (something we've done before).

Be more than happy to connect and share lessons learned or just point you to some folks who may be helpful. Feel free to DM me if I can be helpful.
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Reply by a professional
from Boston College in Cambridge, MA, USA
Thanks to Luke for the alert - Mark - I build a Consulting business around this concept with Fortune 500 Clientele - we called it SEO/SEM/PPC Consulting for E-commerce rather than Fractional CMO - however, all the same. I have an Innovative Business Model called: "PPPA" = Pay Per-Performance-Advertising - basically, it makes your CMO like Google Adwords = you pay me only for results :) $6M is a sweet spot to allow for scale. www.ericmelin.com/seo-guy / www.ericmelin.com/resume.pdf
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