An Underrated Growth Lever for Local Service Business Acquirers/Operators
I've worked with many local service acquirers on their SEO and Google Business Profiles, and I run a few local businesses myself. There's no guaranteed overnight trick to reaching top 3 in the Map Pack, but I wanted to share one relatively easy lever with high impact that I keep seeing underutilized when acquiring established businesses. Take for example a 50-year-old home services company: well known locally, a few dozen reviews, 4.8 rating. They run out of a warehouse and operate in people's homes, and don’t have a physical office. When they set up their Google Business Profile years ago, they were asked: Do you have a physical location or do you run a service-area business? They said SAB, so Google never asked for nor verified a public address. They only ask you for the cities and counties you serve. There's nothing wrong with that. But it essentially tells Google "I serve this general area" instead of planting a flag on the ground in your core market. Google will have you input your home/warehouse address privately, hide it, and ask which cities and counties you serve. You can see this on the Google Map -- a lightly shaded map area will appear on a SAB listing across all the counties and cities you selected, instead of a location pin for a physical location business. Here's the truth: it is extremely hard to rank well in the Google Map Pack as a SAB — businesses with physical addresses close to the querying user get huge preference. And Google Map Pack leads are the best potential channel for most service businesses. Because of this, I’ve seen acquired SAB listings go from zero/low visibility in the Google Map Pack, with few leads to show for it, to strong positions in their core service area with great organic lead flow, just by verifying an office through Google. I've shared a before & after below of a real example in the wild from a client of mine of this change. To pass inspection with Google, it has to be a real office, staffed during posted hours and open to customers (an office manager or you working from it counts). Warehouses and virtual offices don't qualify, and Google's verification is rigorous when you submit the change. But when possible, switching to a physical-location listing can make sense: the address shows on the map and will boost your rankings, and is a relatively straight-forward, high ROI change to make. TLDR: Making a $redacted/mo investment in a small, but real, office to convert from a SAB to a physical location listing can can have huge ROI for established businesses that already have many of the other trust and ranking signals Google wants. What to do: 1. During diligence, confirm the Google Business Profile set up. 2. If it's a SAB, check current rankings using a map pack scanning tool to see if its struggling to rank highly despite good reviews and history. 3. Estimate market competitiveness to determine organic lead upside with a new physical office. 4. Find an affordable physical office, rent it, and staff it yourself or with your admin/office manager. 5. Submit the change to Google, pass inspection, and you're good to go! For those who've bought a service business: did you look at this in the Google profile setup during diligence, or after close? Happy to answer any questions! redacted