B2B Field Service Software?

searcher profile

October 06, 2025

by a searcher from Indiana University, Bloomington/Indianapolis - Kelley School of Business in New York, NY, USA

Looking for field service management software platform for a facilities services business with all B2B customers. We have evaluated Field Pulse, ServiceTitan, Salesforce, Service Trade, SimPro, Lexul, and Davisware. Does anyone have any recommendations or experience with the above that you can comment on your experience? More detailed description --- I recently acquired a business doing equipment distribution and repair services. We are looking for a software platform for field service management including capabilities for some of if not all of the following: technician scheduling, route management, generating work orders and invoices, onsite quoting, asset tracking, customer mapping, and parts/inventory management. Our customers are all B2B, so it's not quite as route-based as a resi HVAC company for example, but many of the same principles should apply regarding what makes a good software platform for what we need. We do not have a CRM either, so the idea of combining sales and service via Salesforce is attractive. We've reviewed several platforms mentioned above and are making a final decision on what to use. Right now, the lead two options are Salesforce CRM/Service and Field Pulse (which is a standalone field service option). Thanks in advance.
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Reply by a searcher
from University of California, Los Angeles in Tampa, FL, USA
ServiceTitan has a commercial product now that you should consider checking out. They're obviously the gold standard in residential, but they've put a lot of emphasis on commercial in the last few years and have some pretty notable customers going with them in that segment. Worth considering!
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Reply by an investor
in Houston, TX, USA
This might be an overkill, but the ServiceNow is one of the best enterprise-class platforms https://www.servicenow.com/products/field-service-management.html
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