Best CRM for a service business using Instagram?

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July 29, 2022

by a searcher from Western University in Waterloo, ON, Canada

Hey everyone looking for a new CRM that allows us to keep our sales funnel clear and incorporates email, text, phone and Instagram direct messages. We run a med spa that’sa platform business with intent to grow to a chain. Suggestions needed. Thanks!

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Reply by a searcher
from The University of Texas at Austin in Seattle, WA, USA
I run a service business, and have a similar problem. I have not found an elegant solution to this problem. With so many communication channels, it is difficult to keep up with all the conversation threads, yet we still try. We're currently using Zoho to try to solve this problem, and it kinda works, but the integration with phone systems is clunky, and the system is more difficult to use than it should be. Lots of companies claim to solve this problem, but when we demo their software, it doesn't always work as advertised. And then there are the bugs. Any young upstart software company trying to solve this problem has a new codebase which we help them debug. Sorry I can't be of more help, but thanks of posting this question as maybe we can both get some answers.
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Reply by a searcher
from Northwestern University in Evanston, IL, USA
Warren and Eric, this is exactly what we offer https://marketsurge.io/ we work with service based businesses to bring all communication channels - text, call, social, email into one thread with personalized automations. Happy to share more if interested.
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