BOA SBA loan

Hello SF Community,

Does anyone have experience working with Bank of America on an SBA loan? I am looking to finance a 1.4m acquisition. Both seller and I bank with BOA giving visibility to our long-term history with the bank and visibility to our assets. The business was also banking with them since inception and has visibility to its cash flow. I decided to go for commitment with Bank of America for this reason, even though we had term sheets from 8 other banks including LiveOak.

However, after waiting for almost 3 weeks we get asked a two questions few questions about the business nor personal. the person assessing has no idea of how the business works and dismissed it. And doesn’t even bother to get back in a timely manner. All on all we have wasted a good 3-4 weeks waiting for a follow up interview nonetheless and even that hasn’t happened. I would like to make a complaint regarding the whole process of how this is handled if that’s possible and get a reason as to how it has been addressed as we had a lot of respect for BoA. Now it looks like we can’t be asked to hang around anymore and will take the business acquisition as well as our accounts to CNB