Chief of Staff / CxO at Halstatt Legacy Partners Operating Companies

Chief of Staff / CxO at Halstatt Legacy Partners Operating Companies Have you ever thought of taking the entrepreneurial plunge but are unsure how to get from nothing to a viable business? Do you want to lead the operations of an innovative, customer service-focused small business, for which you will have a broad span of control and decision-making authority? Are you excited by the prospect of building and leading teams, improving and creating processes, developing new service offerings, shaping strategy, serving customers, and having a significant impact on those customers' lives? If this sounds like you, please apply for one of these roles where we place top-notch entrepreneurial MBAs in high-impact roles at one of our operating companies. We currently have open positions at RedRock Financial in Cleveland, OH and LTCPCMS in Richmond, VA. The Chief of Staff / CxO role is critical for each operating company's long-term success. You will work as if this were your own business and as a thought partner to the company's CEO. As Chief of Staff / CxO, you will create scalable processes to support growth while developing a sterling reputation for customer experience. You will lead the firm's internal operations with the autonomy to determine the best course of action to ensure your team delivers on its commitments while objectively measuring individual and company performance and improving processes when needed. You will have the resourcefulness to develop thoughtful plans to move the business forward and the autonomy to pursue these goals in partnership with the CEO. Success in this role will enable the CEO to focus on business development and sales while pursuing business model innovations to increase revenue and profits. This is the ideal position for a smart, creative, bold, and relentless leader who wants to get things done. The Chief of Staff / CxO will employ many of their business skills, including improving processes, hiring and influencing teammates, servicing our customers, and working with channel partners in a customer-centric manner. Below is a sample of some of the activities you may perform in this role: 1. Team Leadership – Hiring, training, development, firing, and culture-building across the organization. 2. Scalable Operations Management – Develop detailed standard operating procedures, training materials, and tools to enable the team to grow while maintaining the highest quality standards and customer service goals. 3. Customer Service Leadership – Manage the customer service and supporting operational teams to deliver efficient, timely, and accurate customer service. 4. Consumer Marketing – Lead customer communications, education, and marketing for existing and prospective customers and channel partners. 5. Channel Partner Relations – Work with channel partners to maintain and grow relationships with key channel partners. 6. Profitability Management – Track and manage profitability to deliver target margins. 7. Human Resources – Head capacity planning, recruiting, employee development, training efforts, and employee evaluation processes. 8. Performance Management– Create and update dashboard metrics for performance tracking, holding key stakeholders accountable. 9. Brand Building – Work with the CEO in building the company's brand amongst current and potential future customers and channel partners. 10. Thought Partnership – Work directly with the CEO to define and achieve tactical and strategic priorities, then drive the execution of these goals across the organization. 11. Board Engagement– Compile and present critical operational performance insights from monthly, quarterly and annual performance. 12. Technology Management – Serve as in-house lead for software systems, computing hardware, and the rest of the IT infrastructure while working with the external resources who manage them. 13. Whatever it Takes – Act like an owner. From taking out the trash to visiting a customer, our culture dictates that you exercise the appropriate decision-making and initiative to solve problems as they arise. If this sounds like the role for you, we'd love to get to know you. To take the next step, please apply via our website at http://halstatt###-###-#### hs-sites.com/cxo2022_description Company Descriptions: RedRock Financial, soon to be known as Brightin, is a consumer lender that enables individuals with poor or no credit history to purchase a vehicle to meet their transportation needs. The company accomplishes this goal by collaborating with car dealers to help prospective used car buyers finance a vehicle. RedRock lends money to the borrower and subsequently services the customer over the life of the loan. Without this financing, many of RedRock's customers would not be able to conduct their activities of daily living, such as getting to work or their kids to school. RedRock offers a variety of tools to help its customers educate themselves on personal finance principles and enhance their credit scores over time. RedRock is led by Jordan Scheiman, a Darden MBA, who purchased the business in 2017 in partnership with Halstatt Legacy Partners. To learn more about RedRock, visit the website at https://www.rrockfinancial.com. LTCPCMS provides best-in-class pharmaceutical rebate management, pre- and post-adjudication, audit, and data analytics services through a suite of comprehensive services to tenured and loyal customers within a growing industry. Long-term care service providers rely upon the analysis and consulting services provided by LTCPCMS to optimize their spending on pharmaceuticals, one of the highest costs these facilities face. Without these services, many facilities would be forced to cut staff, reduce patient care, or possibly go out of business, leaving their elderly clients without a place to live. In partnership with Halstatt Legacy Partners, LTCPCMS was recently acquired at the end of 2021 by Robbie Sutkay, a Kellogg MBA who has big plans to grow the company. To learn more about LTCPCMS, visit the website at https://ltcpcms.com. Halstatt Legacy Partners invests in small businesses through sole-sponsored and self-funded searches by partnering with exceptional entrepreneurs to buy and grow great companies. In sole-sponsored investments, we are the majority investors. We support our sole-sponsored operating partners by funding their search for and subsequent acquisition of a small business by providing all of the necessary equity. Along the way, we are very hands-on and roll up our sleeves to help our partners throughout the search, acquisition, and value creation phases of their entrepreneurial journeys. Our sole-sponsored operating companies include The Colography Group in Atlanta, GA, Hanlon Acoustical Ceilings in Tampa, FL, LTCPCMS in Richmond, VA, Perfect Surface in Houston, TX, RedRock Financial in Cleveland, OH, and Satterfield Paving in Durham, NC. In self-funded investments, we make minority equity investments in conjunction with other investors and play a more passive role in supporting the CEOs of these companies. To learn more about Halstatt Legacy Partners, visit the website at http://www.halstattlegacy.com.