CxO – RedRock Financial

Do you want to lead the operations of an innovative, customer service-focused consumer lender in Cleveland, OH, for which you will have a broad span of control and decision-making authority? Are you excited by the prospect of building and leading teams, improving and creating processes, developing new service offerings, shaping strategy, serving customers, and having a significant impact on those customers lives? If this sounds like you, apply for the CxO role at RedRock Financial, LLC. Reporting to and collaborating extensively with the company President, as CxO, you will lead many of the company's internal operations and work extensively with the front-line team, freeing the President to focus externally on revenue generation, risk management, and business model innovation. Rather than narrowly constraining this job to a particular function, the “x” in the CxO title represents the multi-disciplinary nature of the position while the remainder of the title characterizes the executive level decision making required for success in this role. Company Description: RedRock Financial, soon to be known as Brightin, is a consumer lender that enables individuals with poor or no credit history to purchase a vehicle to meet their transportation needs. The company accomplishes this goal by collaborating with car dealers to help prospective used car buyers finance a vehicle. RedRock lends money to the borrower and subsequently services the customer over the life of the loan. Without this financing, many of RedRock's customers would not be able to conduct their activities of daily living, such as getting to work or their kids to school. RedRock offers a variety of tools to help its customers educate themselves on personal finance principles and enhance their credit scores over time. RedRock is led by Jordan Scheiman, a Darden MBA, who purchased the business in 2008 in partnership with Halstatt Legacy Partners. To learn more about RedRock, visit the website at https://www.rrockfinancial.com/ Halstatt Legacy Partners is an investor in small businesses, and we partner with exceptional entrepreneurs to buy and grow great companies. Our mission is to help our entrepreneur partners optimize their leadership of the business they acquire, thereby guiding the business to achieve new levels of growth and profitability. We accomplish this mission alongside our entrepreneur partners through a mix of coaching, mentorship, funding, and rolling up our sleeves to help throughout their entrepreneurial journey. Our operating companies include The Colography Group in Atlanta, GA, Hanlon Acoustical Ceilings in Tampa, FL, Perfect Surface in Houston, TX, RedRock Financial in Cleveland, OH, and Satterfield Paving in Durham, NC. To learn more about Halstatt Legacy Partners, visit the website at http://www.halstattlegacy.com/ Job Description: This role is critical for RedRock's long-term success. As CxO, you will create scalable processes to support its growth while also developing a sterling reputation for customer experience. You will lead the firm's internal operations with the autonomy to determine the best course of action to ensure your team delivers on its commitments while objectively measuring individual and company performance and improving processes when needed. You will have the resourcefulness to develop thoughtful plans to move the business forward and the autonomy to pursue these goals in partnership with the CEO. Success in this role will enable the CEO to focus on winning new and improving existing channel partnerships while pursuing business model innovations to increase revenue and profits. This is the ideal position for a smart, creative, bold, and relentless leader who wants to get things done. The CxO will employ many of their business skills, including improving processes, hiring and influencing teammates, servicing our borrowers, and working with channel partners in a customer-centric manner. What types of activities should you expect to take on in this role? Below is a sample of activities in which you will engage: 1. Customer Service Leadership - Manage the loan servicing team, who works with RedRock's borrowers to deliver efficient, timely, and accurate loan payments, account updates, and customer service. 2. Team Leadership – Hiring, training, development, firing, and culture-building within the internal RedRock personnel 3. Scalable Operations Management– develop detailed standard operating procedures, training materials, and tools to enable the team to grow while maintaining the highest quality standards and customer service goals. 4. Consumer Marketing – lead customer communications, education, and marketing for all borrowers and prospective RedRock borrowers 5. Dealer Relations – lead discussions between the sales and financing personnel at dealerships and the internal RedRock underwriting and customer service teams. 6. Dealer Profitability Management – track and manage dealer profitability to deliver target margins. 7. Human Resources – head capacity planning, recruiting, and training efforts along with the employee evaluation processes. 8. Performance Management - Create and update dashboard metrics for performance tracking, holding key stakeholders accountable. 9. Brand Building – work with CEO in rebranding or RedRock to Brightin followed by building the Brightin' brand amongst current and potential dealers and borrowers 10. Thought Partnership - Work directly with RedRock's CEO to define and achieve tactical and strategic priorities, then drive the execution of these goals across the organization. 11. Board Engagement - Compile and present critical operational performance insights from monthly, quarterly and annual performance. 12. Technology Management- Serve as in-house lead for software systems, computing hardware, and the rest of the IT infrastructure while working with the external resources who manage them. 13. Whatever it takes – Act like an owner. From taking out the trash to visiting a customer, our culture dictates that you exercise the appropriate decision-making and initiative to solve problems as they arise. If this sounds like the role for you, we'd love to get to know you. To take the next step, please apply via our website using the link below: http://halstatt###-###-#### hs-sites.com/rr_cxo_description