Experience with Hiring Remote Dispatcher

May 22, 2025
by a searcher from Columbia University - Columbia Business School in New York, NY, USA
I've recently closed on an acquisition of a residential HVAC service and installation business and am curious if anyone with experience in home services has tried hiring remote positions for dispatchers and/or customer service representatives.
We currently have a very light office meaning dispatch and CSR basically fall to the owner (me) or one other manager. I think the job could probably be done remotely with a competent hire, but I'm wondering if anyone has seen this done in practice or has tips on where to find this kind of remote talent. Thanks!
from Columbia University in Leesburg, VA, USA
from Rutgers in Philadelphia, PA, USA