Hiring a General Manager – would love to hear from those who’ve done this

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by a searcher from Carnegie Mellon University
in North & Central New Jersey

7mos ago

Hiring a General Manager – would love to hear from those who’ve done this

I will be overseeing a well-established home care services business that employs aboutredactedcaregivers. I’m looking to hire a General Manager to lead day-to-day operations, someone who can manage scheduling, compliance, and staff performance while continuing to grow the business. For those of you who’ve gone through this, I’d love to hear your experiences: 1/ How did you structure the GM role (scope, compensation, KPIs)? 2/ What surprised you most about hiring or retaining the right person? 3/ Any best practices for balancing owner oversight with GM autonomy? And if anyone here is interested or knows an experienced home care / healthcare operations leader in the NJ area, please drop a note, I’d be happy to connect.

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reply by a searcher 6mos ago
from Maastricht University in Hamburg, Deutschland

We have acquired now a handful of home care service companies. Each is basically managed by a employed CEO. Short answer you can get lucky (we did on occasions) and can find a real CEO. Otherwise you will have a promoted nurse with some business skills - which is totally fine but you need to understand what this means for your role. That would mean that you would have to be more involved and not hands-offs. Setting up a new CRM, optimizing the route, get proper KPIs, having a conflict with a team member, negotiating terms with suppliers,... will all be part of your job. The day-to-day leadership will be done by your semi-CEO. The real question is, do you want to count on "luck" (maybe we are just bad recruiters) or are you willing to pay extra (maybe even with equity) to hire a real CEO. This again depends on the size of the business.

reply by a searcher 6mos ago
from Boston University in Iowa City, IA, USA

I'd work with the existing operator on who they would promote into the role if possible, don't do all that organization yourself. I agree with others as far as salary, be ready to pay up.