How Smart Vending is Learning from Route Laundry - A B2B2C Shift with Big Payoffs

The vending industry is quietly experiencing a transformation many investors may recognize from other sectors. Like the route laundry industry before it, vending operators are no longer limited to the traditional B2B model of simply serving property managers, HR teams, or hospitality. Thanks to AI, computer vision, mobile payments, and advanced analytics, operators can now directly engage end consumers enabling a B2B2C model that unlocks: 40%+ operating cost savings through smarter service routes 25%+ new revenue opportunities by personalizing consumer experience New partnerships based on performance data and predictive sales models This isn’t just about machines, it’s about who owns the customer relationship. Those who embrace the consumer data opportunity, and even rethink leadership roles (think CUXO: Chief User Experience Officer vs. CSO), may ultimately win in this evolving space. Curious if others have seen similar shifts in industries you’re looking at or investing in? Would love to compare notes. #smartvending #B2B2C #AI #consumerdata #growthmodels