Looking for VoIP solutions recommendations?

November 05, 2025

by a searcher from New York University - Leonard N. Stern School of Business in New York, NY, USA

Hey we are an HVAC company with about 8 office staff currently using self hosted 3CX but having tons of call quality issues. Looking for a VoIP solution that is cloud based, has AI transcription and the ability to integrate with Netsuite. Any recommendations?

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Reply by a searcher
from Carnegie Mellon University in Chapel Hill, NC, USA

I've used a litany of VOIP solutions over the years and it is so varied that the only recommendation I have is to try one or more providers before committing to anything, especially a long contract. And be sure to read the fine print on cancellation policies and such as many have###-###-#### day notice to cancel before you're auto-renewed. I have experience with Zoom, Ringcentral, Zoho Voice, FreedomVoice, 3CX, Dialpad, Verizon FIOS, ATT Uverse, Nextiva, and countless others. There are dependencies on your geographic location, ISP, network equipment, etc. Some of which is not under your control. I always try to work with my ISP for VOIP so I have one throat to choke ;) and minimal finger pointing. And make sure you're savvy in number porting ;(

Reply by a professional
from State University of New York at Binghamton in New York, NY, USA

Nowadays these systems are called UCaaS (Unified Communications as a Service) since they integrate with other systems. I've personally used Dialpad for their call recording and AI transcriptions, Ring Central is popular and has call trees, then you have things like 8x8 if you're going for more of a call center vibe (which it doesn't seem like since it's only 8 people). Feel free to DM me if you'd like any intros to any of these vendors - Ive worked with them before and happy to connect you directly to the right people.

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