Modernising a paper based business

February 21, 2026

by a searcher from University of Oxford in London, UK

Hi all, Looking for operator insight on modernising a paper-based home service business and moving to monthly digital billing. Current setup: • Customers pay by check twice per year after mailed invoice • Paper timesheets • CPA runs payroll fortnightly from manual totals • Fingerprint clock-in/out • Customer communication via phone/text • Weekly paper job notes • Commercial clients open to digital billing Planned shift: • Jobber – customers, scheduling, invoicing, GPS timesheets, photos, job notes • QuickBooks Online – basic accounting (reduce CPA reliance) • QuickBooks Payroll – in-house payroll • Crew phones with Jobber + WhatsApp • Collect customer emails via text • Monthly ACH billing as default Known fees: • Jobber ACH: 1% • Cards: 2.9% + $0.30 Questions: 1. Has anyone materially reduced ACH or card fees beyond this? Do you pass processing fees to customers? 2. Best way to transition customers from semi-annual check payments to monthly ACH? o How did you collect banking details? o Any pushback or churn? Looking for practical lessons from operators who have made this shift.

Reply by a searcher
from University of Michigan in Raleigh, NC, USA

I have done this several times in home service. Based on my experience: 1. Use Gusto instead of QB for payroll. 2. Make sure you hire a great bookkeeper who understands the trades (along with Jobber & QBO integration). 3. Last time I used Jobber as an owner/operator, you could use other payment processors but then it would eliminate some of the transparency/settlements/integration into QBO. 4. Be a premium company and just build your CC/ACH fees into your price. Nobody likes to be nickel and dimed. 5. Best way to transition the customers is to have empathy but also have a deadline. I would probably include the payment details request in the agreement you are sending them where they agree to get charged regularly. If they don't comply, they eventually aren't customers. I would also have someone from your office follow up with phone calls. Everyone likes to hide behind emails/text now but many times a phone call can go a long way to build the trust. I did this with a landscaping company and we let a few of our very senior citizens remain on the "writing a check" train. They just don't do technology. They would either mail in the check or many times just hand it to the technician the next time they were at their house. Hope this helps!

Reply by a searcher
from University of Oxford in London, UK

Paul, thanks for the practical suggestions. Noted re Gusto.

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