ServiceTitan vs. Alternatives as CRM/FSM platform in Home services

by a searcher from Duke University - The Fuqua School of Business

1 month ago

Hello, I acquired a Plumbing & HVAC contractor this fall that is 90/10 residential/commercial and does more new construction than service.  

The business is run almost entirely with pen and paper today.  I am eager to implement a software platform to help us operate more efficiently and effectively, and have looked at ServiceTitan as well as House Call Pro, FieldEdge, Simpro, BuildOps, Service Fusion etc.

ServiceTitan has a lot of momentum and evangelists, but I have number of concerns about it, including pricing and utility for longer term new construction projects.

Would love to connect with operators that have experience & perspective to share to help me make this critical decision, as well as resources folks could point me towards to help me learn more about these programs.  Thank you.

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16 comments

investor from Indiana University at Bloomington

We started using a platform, called Fieldpulse which was an alternative to Service Titan. It's a good platform for a smaller service company with maybe a few dozen locations, but we found it kind of difficult to on board, and even though the service and support is really good, for any of these kinds of implementations you really should have a customer success person helping you for a few months after you on board. That said it's probably worth a look. It wasn't a fit for our business so we've kind of moved onto something else that we built ourselves.

3 weeks ago | like reply | 0 likes

searcher from Drexel University

Hi John,
I have an HVAC company currently sitting on ServiceTitan. Depending on your needs and capabilities, based on what you've described here, I would most likely caution against it.
I also have experience with HCP, and limited experience with ServiceFusion.
I’d be happy to chat and help.

3 weeks ago | like reply | 0 likes

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